In May 2022 and age 64 I will be “doing” the Wainwright Coast to Coast walk. My early preparation/training walks made me realise my feet might not be “fit for purpose” for such a challenge and online research lead me to Foot & Insole. My appointment with Graham was on 25/10/21. It is rare that someone can be as engaging as Graham is whilst also being totally professional (and passionate) about their subject/business. Its a very thorough (and tbh fascinating) and science based process with every step (no pun intended!) and recommendation thoroughly explained. But best of all, the end result (the insoles for my walking boots and walking shoes) is an amazing improvement in my walking comfort and “performance (if thats the right word)- although do note, it feels a bit weird at first and takes a little (but only a little) time of walking to get used to. I cannot recommend all of this highly enough. I am an “absolutely delighted” customer.Andrew Budenberg, Cheshire, 2021
I visited Graham and it was soon that I was diagnosed with Plantar Flexed 1st Ray which in short means the ball of my right foot touches the ground first. I suffer with Fibromyalgia and so any pain I feel is magnified. Graham custom made two pairs of insoles for my Scarpa boots and so that I could have a thinner but still robust pair for my nice shoes. Months later, as my appointment was early Dec 2020 I can now wear my Vivienne Westwood heeled shoes 👠 again. The service was 2nd to none, over the moon and I no longer experience pain the ball of my foot. Nobody could possibly be disappointed visiting this great clinic, thank you from the bottom of my heart. I will be returning for more insoles in the future. Thanks ShereeSheree Welsby, Burnley, Lancashire, 2021
I’ve worn insoles most of my adult life and have never had any that give instant results as the one’s fitted by Graham. The difference has been amazing, what’s more amazing I’ve had a pair tailored to suit my wellies.
I would highly recommend “The foot and insole specialist” and will continue to return as I need insoles replacing.Chris Drake, Marple, Stockport, 2021
First came to Graham 3 years ago with terrible pain on top of my big toe joints. I didn’t have bunions and there was no apparent sign of a problem. I was miserable with pain every time I walked the dog (3 times a day) and couldn’t get any relief from discomfort. I visited Graham and he informed me I had hallux limitus and this was what was causing the pain. I got some custom made insoles and had some walking boots custom fitted at Whalley Warm and Dry. I cannot begin to describe the difference this made to my life. I am virtually pain free and can walk for miles without discomfort. I have since visited Graham again for new insoles and the range of movement in my big toe joints has actually improved substantially. I cannot thank Graham enough. Visiting him really did change my life.Valerie Lawrenson, Lancashire, 2020
Having had a recommendation from the lovely folks at Whalley Warm & Dry, I arranged to see Graham to have custom made insoles fitted for my Altberg walking boots and Altberg walking shoes that I purchased from them.
I have physical issues that stopped me from completing a long walk in comfort – hammer toes, calf cramps at night, and lymphedema, the latter caused by multiple operations to my shin, knee, groin and pelvic area to remove multiple metastatic melanoma lymph nodes.
But after visiting Graham, I can now walk for 10 plus miles per day with decent inclines thrown in for good measure, thanks to his extremely confident service.
Graham observes, he questions and very importantly, he LISTENS. He then puts you through both a physical and technical set of exercises – not at all demanding – to ascertain what he can do to improve your walking experience.
The custom made insoles he made for me now mean that I can walk efficiently and with no foot pain or strain, and the night time cramps have gone! Thank you Graham
PS my partner accompanied me to my consultation thinking he didn’t need insoles – long story short, the following week he had two sets of insoles made and is walking much better than before!David Horseman, Haughton Dale, 2020
Thanks Graham for another professional consultation and supplying me with my second pair of custom insoles , my first pair which I have in my walking shoes have given me such relief from pain I decided to get a second pair to utilise in another pair of shoes which I wear for smarter occasions.Anthony Hopson, Middlesborough 2019
Here we are one week from visiting Graham. I arranged a visit from North Wales with a hope that my wife would benefit from new insoles.
Firstly, I have flat feet with some over pronation, no problem for Graham. My new insoles feel comfortable and give me greater range over the Welsh hills. I am looking forward to really trying them out over the next few months.
My wife was thrown from a motorcycle coming up to three years ago and has had her right foot reconstructed, screws, tendons moved, that sort of thing. She has been in constant pain and cannot pursue her calling with St John since the accident and has had a range of maybe a quarter of a mile max. The look on her face when she tried out the new insoles said it all, comfort, little pain and she walked out of Graham’s with the broadest of smiles.
It’s early days but I think recuperation will be easier now. I intend to update this testimonial in three months’ time once both of us have had the opportunity to work the insoles a little more.Alun Matthews, Wrexham, North Wales 2018
I visited WWD and The Foot & Insole Specialist from Flint, North Wales, on the recommendation of friends in our walking group. I’m so pleased that I did! Liz & Graham provided an efficient & friendly service & I have now fully recovered from an annoying Plantar Fasciitis problem. The custom fit Altberg walking boots, Noene shock absorbing insoles & custom made insoles, have worked wonders! Today I returned for a second pair of both insoles, for my trainers. I will definitely recommend & return.Bernie Stevenson, Flint, North Wales 2017
I have arthritis in both of my knees and I also have knock knees. I visited Graham in February to fitted with insoles. What a difference, I walk better and the knee pain has almost gone. I would recommend this service to everyone. Thanks again Graham.Denise Bentley, Whalley, Lancashire 2016
I have recently been diagnosed with severe osteoarthritis in my right hip and am in pain daily. I was referred by a friend to the Foot and Insole clinic in Whalley run by Graham and Liz.
“I came in to the shop at the beginning of 2015 with severe knee pain and back pain, the doctors had no idea what to do for me other than treating it with drugs! The team astounded me by introducing me to custom fit insoles by Graham.
The insoles have literally changed my life. For the first 2 months my body ached from all the changes that the insoles began to make on me but after that period of time I suddenly appeared out the other side, I am now pain free – much to my surprise! I wear my insoles every day in every pair of shoes I wear and my quality of life has greatly improved. I am on my second pair of insoles and the results are just as good if not better! Thank you so much!”"I came in to the shop at the beginning of 2015 with severe knee pain and back pain, the doctors had no idea what to do for me other than treating it with drugs! The team astounded me by introducing me to custom fit insoles by Graham. The insoles have literally changed my life. For the first 2 months my body ached from all the changes that the insoles began to make on me but after that period of time I suddenly appeared out the other side, I am now pain free - much to my surprise! I wear my insoles every day in every pair of shoes I wear and my quality of life has greatly improved. I am on my second pair of insoles and the results are just as good if not better! Thank you so much!"
“After many years of wearing uncomfortable and unsuitable hiking boots and many problems with my feet later I gave in to my husbands constant nagging to buy a pair of custom fit boot and insoles from WWD, I wish I had done it years ago and listened to him when I put my boots on with my new insoles I felt like I was walking on air, they make such a difference when measured and fitted correctly. I wouldn’t go anywhere else now for hiking boots, the whole process from choosing the boots, the fitting, even being shown how to tie the laces correctly was first class with excellent customer service as was the service for the insole fitting. I would highly recommend WWD, this is a family run business and my thanks to Liz and Graham for a first class service.”"After many years of wearing uncomfortable and unsuitable hiking boots and many problems with my feet later I gave in to my husbands constant nagging to buy a pair of custom fit boot and insoles from WWD, I wish I had done it years ago and listened to him when I put my boots on with my new insoles I felt like I was walking on air, they make such a difference when measured and fitted correctly. I wouldn't go anywhere else now for hiking boots, the whole process from choosing the boots, the fitting, even being shown how to tie the laces correctly was first class with excellent customer service as was the service for the insole fitting. I would highly recommend WWD, this is a family run business and my thanks to Liz and Graham for a first class service."
“Whilst on holiday I came in to get my feet measured and a pair of insoles made. Having suffered from a Mortons Neuroma for over 8 years I was suffering increasing pain and discomfort whilst walking and was seriously considering giving up hillwalking. However, the insoles and boots are fantastic and for the first time in years I am able to relax when out walking and don’t have to constantly think about how I put my foot to the ground. The whole experience was very slick and professional and having been told I needed wide boots for years the Narrow Alt Bergs are great. I will be back in the spring for a summer weight pair and insoles for them. It is worth the drive from North Devon to you to get them fitted so well. Thank you.”Marilyn Sloane, North Devon, January 2016
“After the first week walking every day,no lower back pain,no calf muscle ache.The walking shoes but more importantly the insoles, are superb. Thank you very much for the brilliant service.”Ray Clarke, July 15
“I use different insoles for different reasons, all purchased from Whalley Warm and Dry.
2mm Noene for my running shoes, 4mm Noene for my trail shoes, Sidas for my everyday trainers, and the cushioned grey ones for my walking boots.
They have all made a difference to the comfort of my feet, enabling me to run / walk further without pain. The ones which I think make the most difference are the 4mm Noene, which absorb any shock when running over rough ground. Can recommend Whalley Warm And Dry for advice regarding foot problems and insoles.”
“I went to the Foot and Insole Specialist after having a painful toe for a couple of months. The insoles have made my pain so much better! Graham also advised about what kind of exercises would help too. An A* service!”Lindsay, September 2016
As someone who is currently under a consultant for issues with my feet, knees and lower back, WW&D was recommended by my parents following their success at finding insoles and walking boots. I was apprehensive about my initial visit as I wasn’t sure what WW&D could do and offer me? As I would be needing business dress shoes. How wrong could I be! Instantly I gained confidence in Graham, he clearly knows his subject, is very passionate about ensuring his customers receive the best service he can offer and his knowledge advice and recommendations were first class. In-between my initial visit and subsequent follow up I emailed Graham for advice and clarification re the purchase of some new shoes and received immediate communication. I was able to book an appointment for my custom insoles to be fitted the very next day. The difference is unbelievable, the cost to my health and well being priceless and now I can put my best foot forward. Thank-you Graham and all at WW&D.Christina Robertson, Bolton, October 15
“As a regular golfer, over the last year I have increasingly been suffering from foot aches and pains towards the end of 18 holes…that was until I was custom fitted with some specialist sports insoles. These slip into my Footjoys, replacing the rather flimsy insole that come with the shoes, giving much more stability and an instant improvement. I would recommend WW&D to anyone in a similar situation. The knowledge the staff in there have is like having a specialist physio appointment! Many thanks guys!!”Alastair Walmsley, March 15
“I have suffered with Plantar Fasciitis for quite a few months, and have tried different types of insoles to ease the pain and discomfort when walking, but with no real improvement evident.
It was then on a visit to WWD, that I spoke to Liz and Graham about the benefits of custom insoles. I made the decision to proceed with having a pair made, fortunately I was able to get them that same day. That was almost four weeks ago, and have to say it was well worth the expense, my only regret is that I didn’t buy them sooner.”Janet Hill, July 15
“I am very happy with my latest pair of custom insoles so I have no hesitation in recommending WW&D. The knowledge and expertise is exceptional and it is all explained in a simple, understandable way. Using the most up to date equipment custom insoles are created while you wait. Customer service is friendly and welcoming. I was really made to feel that I was a valued customer. My last pair of custom insoles were purchased here and I had no problem with them so I had no hesitation in returning for my next pair and when the time comes I will return again.
For a friendly, knowledgeable and efficient service this is the place to go to. Situated in the lovely town of Whalley I always take a little time for a wander around and a coffee whilst I am in the area.”Gianluca Cocco, July 15
“I have had my Altberg boots with the bespoke insoles you made for me for about two months now. They have done several big walks in the Lake District and have just come back from 10 days of challenging mountain walking in the Dolomites. I can honestly say that the boots with the special insole are the most comfortable I have ever had over all types of terrain. Your tailor-made insole service is tremendous value for money considering what a difference the insole makes.
I am a Voluntary Ranger in the Lake District National Park and, as such, do a lot of hill walking. I shall certainly recommend Altberg boots and the insole service you offer. Thanks again Graham.”Simon Brown, July 15
“I came to you a couple of months ago and had some custom made insoles done. X-ballerina, biker, hiker, South African? Insteps like the Arc d’Triomphe? Anyway, they have revolutionised my life! I can’t walk for miles and miles but I can enjoy short walks and shopping without being in excruciating pain. The biggest surprise was that when I put them in my waders I had no more pain from the hydrostatic pressure! So no need to make the toe caps! Also, my gait has improved significantly and after some initial discomfort in my hips from the altered gait, I now have no more discomfort and stiffness in my hips like I used to have. Magic!”Anna-Lise Higton, November 14
“I came to see you a few weeks ago with a severe foot problem and you made me some insoles. I’m just writing to say that I am so pleased as I can now walk full mountain walks with only a few twinges – I’ve done loads of different things before I emailed you ie. 6 big lake district walks, Snowdonia etc etc just to test them out. My main worry now is leaving the insoles somewhere by mistake!!
Anyway thank you very much. I was very happy with the time spent and the service you gave.”Rose Chisholm, July 15
“Hi Graham. Just to let you know how great the insoles are. I played tennis for over 2 hours yesterday and no tightness in my foot at all since. Many thanks.”Janet Hill, July 15
“Back for my second pair of insoles, what better recommendation!! Great service from very knowledgeable group people. With my flat feet corrected with these insoles I can now walk twice as far in comfort. Ahhh!”Dorothy Birch, Blackburn, June 15
“I really notice the difference when I wear shoes without Noene. My feet and legs don’t ache when wearing them”Paula Moorhouse, Chorlton, August 15
“Excellent service, back for a second pair of custom inner soles. Would thoroughly recommend visiting.”Sandra Allison, Ilkley, June 15
“Although Noenes are fitted in shoes, my knees feel 10 years younger.”Mark Watson (age 62), Manchester, August 15
My husband took me to Whalley Warm and Dry to treat me to a new pair of boots as part of my Christmas present. During the fitting I explained that I constantly suffer from sore aching feet and cramp in my calf muscles. A short consultation later with Graham, the Foot and Insole Specialist, I decided to purchase a trigger point foam roller. I now use it on a regular basis and in just over a month it has helped reduce the discomfort in my calfs and given me more flexibility. Combined with my fantastic new custom insoles, I am looking forward to getting back out walking in comfort.Alison Sadler, Preston, January 2016
“I have worn insoles all my life, but these are the most comfortable I have had. Born with lower leg and feet problems, the new insoles have straightened my feet and really feel great.”Debbie Johnson, Oswaldtwistle, May 15